In today’s world you can shop with a single button press. New things naturally feel good. Clinical psychologists, however, note a worrying trend: the basket is increasingly filled not because of a real need, but in an attempt to dampen negative emotions. After a hard workday, a family conflict or a feeling of inner emptiness, browsing online shops acts as a quick soothing strategy. This behaviour, often called “retail therapy,” may look harmless at first, yet it hides deeper challenges of impulse control and stress management .
The dopamine trap: why do we buy when we feel bad?
The shopping process directly stimulates the brain’s reward system. As soon as you start planning a purchase or add an item to a virtual cart, the neurotransmitter dopamine is released. It is responsible for pleasure, motivation and the feeling of anticipation. The brain quickly learns to link this action with instant relief. When you feel sadness, anxiety or burnout , the body demands a quick way out, and shopping becomes the most accessible tool for changing your inner state.
The biggest challenge is that dopamine-driven euphoria fades very quickly. When the parcel arrives, the initial joy is often replaced by disappointment—reality no longer matches expectations—and by guilt about the impulsive act. Those negative emotions create a new wave of stress, which is soothed again with another purchase. A closed behavioural cycle is formed.
How science measures emotional spending
To separate ordinary consumption from problematic behaviour, clinical psychology experts use specialised assessment tools. In 2015, Norwegian researcher Dr. Cecilie Schou Andreassen and her team conducted extensive studies and introduced the Bergen Shopping Addiction Scale (BSAS). The instrument makes it possible to measure the intensity of shopping habits objectively.
Based on this model, problematic emotional buying is recognised through several core psychological criteria:
- Salience: the person constantly thinks about past or future purchases, which interferes with focusing on everyday tasks.
- Mood modification: buying is deliberately used as a tool to escape unpleasant thoughts or neutralise stress.
- Tolerance: to reach the same soothing effect over time, they need to buy more often or acquire ever more expensive items.
- Withdrawal: when they try to stop spending or cannot browse shops, strong irritability, anxiety or physical discomfort appears.
- Conflict: a need arises to hide purchases from loved ones, shame about the behaviour is felt, and tension builds in relationships.